Membership
The Chartered
Institute of Leadership and Management
Membership
Our Membership
We are committed to supporting professionals throughout their careers. Our membership benefits and continuing professional development scheme help our members stay at the top of their game.
We offer a full range of membership benefits for learners, employers, and training providers. So whether you are just starting out in your career, or have years of business experience, we have a membership level to suit you.
Members include administrators, personal assistants, virtual assistants, office managers, administrative managers as well as business leaders. With more than 18,000 professional and student members across 94 countries, now is an excellent time to become part of our growing network.
Applicants will be assessed on their education, training, knowledge, skill and experience (K.S.E.) and responsibility. The CILM places great emphasis on lifelong learning through continuous professional development and our core differentiation of our members being managers and leaders.The grading structure gives a clear path for members to progress through our grades to enhance their career aspirations and a points based system is used for this purpose.
We recognize degrees earned at recognized universities that are relevant to both management and a potential member’s specialism. A professional membership diploma is issued to members as visible evidence of commitment and professionalism. Members are also entitled to use the appropriate designatory letters after their name on business cards, letter headings, etc.
Membership Application Form
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Membership
Continuous Professional Development (CPD)
CILM encourages CPD to meet the aim of supporting lifelong learning and professional education. This service is included in the annual membership fee. Registration for CPD early each year is recommended although not mandatory prior to the annual submission at the end of the year of a paper with a minimum of 250 words describing each CPD activity you are claiming credit for.
The annual submission details each activity event, knowledge gained and how it has been applied to the working environment.
Mentoring
CILM encourages our successful and established Honorary Fellows and Fellows to help others earlier in their careers through becoming a Mentor.
Those wishing to become a Mentor should provide CILM with a brief synopsis of their experience and skills for publication on a private page on the website to match with potential Mentees.
Publications
The Business Specialist is issued free to members every year. The E-Journal keeps members informed about what is happening within the Institute and contains articles of interest to managers and specialists. Members are encouraged to share their knowledge by writing articles for publication.
Courses
CILM is working with academic partners to recognize a new range of professional courses that will be available to members to enhance their development (and be part of their CPD), which will primarily be offered on a distance learning basis.
Join the CILM
The CILM is the professional institute for management consultants and business advisers globally. Our members cover the spectrum of practices – from major international to individual specialist practices - and embrace a wide range of sectors and expertise. Membership is open to individual managers, leaders in business, administrators in hospitality industry and business, and embraces those with major international practices, specialist sole practitioners, owners of properties, leaders, consultants, directors and those working in State Agencies.
Professionalism
• As an CILM Member you are seen to subscribe to professionalism within the business industry.
• As an CILM Member you recognize that professional qualifications are the basis for entry to the Profession of any Management.
Networking
As an CILM Member you can network with other professional managers at CILM organized conferences, seminars and events:
CILM Business, Hospitality Managers Conference
National Human Resource
Management Conference
Founders Banquet & Leadership Management Awards
Young CILM Conference
Regional Lectures Series
Workshops and Seminars
Fellows Events
Networking events
Management Information
• As an CILM member, you will receive updates on matters of business interest via the CILM
newsletter, email updates and management briefs.
• As a member, at no extra cost you can become a member of the CILM membership groupings such as the Young CILM, or HR Circle. This offers you access to targeted information and targeted events.
Awards
As a member you support the CILM's involvement in awards of excellence and can nominate persons in the industry whom you believe deserve one of these awards:
• Hotel Manager of the Year Award
• Young Hospitality Manager of the Year Award
• Catering Manager of the Year Award
• HR and Training Manager of the Year Award
• Graduate of the Year Award
• Fellows Enrollments
Management Development
• As an CILM member, you are actively involved in the development of young managers by offering your views.
• As an CILM member you can participate in the debate on codes of practice for professional managers in the global business and hospitality.
• You can underpin the work of the CILM National Council and executive on decision making bodies for
curricula development and codes of practice.
Best Practice
• As an CILM member, you contribute to "Best Practice" standards in Industry
• Access to the Membership Offers program offering discounts and special offers
Grade of Membership
1. POST DOCTORATE (Corporate Grade) (PDCILM)
Post Doctorate Member is awarded to PhD holders with a record of outstanding achievement and competence in Leadership and Management plus 15 years of working experience at senior management level. As a Post Doctorate Member, you will be internationally recognized both for your professional standing and the contribution you make to the management profession.
2. DOCTORATE (Corporate Grade) (DCILM)
Doctorate Member is awarded to holder of PhD or any Doctorate Level Qualifications or Equivalent with a record of outstanding achievement and competence in Leadership and Management plus at least 10 years of working experience at senior management levels in any fields. As a Doctorate Member, you will be internationally recognized both for your professional standing and the contribution you make to the management profession.
3. FELLOW (Corporate Grade) (FCILM)
Fellowships are awarded to existing Members (MCILM) with a record of outstanding achievement and competence in Leadership and Management. As a Fellow, you will be internationally recognized both for your professional standing and the contribution you make to the management profession. Our Fellows have a strong voice in the sector and we encourage all of our senior Members to seek Fellowship status.
Fellow is the senior corporate grade and is only awarded to those who: are 35 years of age or older; have at least 10 years experience in one or more sectors of the hospitality Industry, business organizations, or any other
hold or have held a senior position of responsibility in the industry concerned have already qualified as a Full Member and held the status for not less than five years; have demonstrated a record of significant contribution in one or more sectors of the industry concerned or related to the membership for which the application is made.
OR
In exceptional circumstances, where the candidate is deemed to merit enrollment and receives a majority of at least two thirds of these empowered and in attendance for the purpose of granting fellowship.
4. MEMBER (Corporate) (MCILM)
Full membership is open to applicants who:
1. Have had at least three years experience in one or more sectors of the business, marketing, commerce, project management, hotel, catering, tourism, hospitality industries, or membership related sectors including at least two years in a position of responsibility at a professional level.
AND
2. Possess relevant qualifications achieved by examination, such as:
- relevant degree with or without a postgraduate qualification
- relevant national diploma/certificate
- CILM membership examination
OR
3. In the absence of formal qualifications, have demonstrated professional knowledge and experience, or in exceptional cases, by the submission of a written paper, which meets the criteria laid down by the panel
of assessors, so appointed for the purpose by the Council.
OR
4. Be fully employed in a professional capacity in tourism related education or training, or in a promotional agency, centrally involved with the hospitality industry or the related industry.
5. ASSOCIATE MEMBER (Corporate) (ACILM)
To provide for those who do not yet qualify for full membership, the Institute offers Associate Membership. Associate Members must be at least 18 years of age, be working in hotel, catering, tourism, leisure and other sectors and have achieved, or be working towards, a relevant professional qualification.
Other relevant professional / vocational qualifications achieved by examination will be taken into account in assessing the membership.
6. GRADUATE (Corporate) (GCILM)
CILM recognizes that for many people, the sense of belonging to, and the ability to participate in, the work of the institute are all that they require professionally. Graduate membership is ideal if you are just starting out and want to build your business management knowledge, network with other sectors of business and hospitality industry professionals and keep up to date with leadership and management issues. Your CILM membership starts here. Graduate membership is the starting point for the higher levels of CILM membership or if you are aiming at Associate, Full, or Fellow memberships or sign up on one of the Specialist Registers,
7. STUDENT MEMBER (Non-Corporate) (SMCILM)
The Institute welcomes and seeks to attract applications from students, who will normally be registered, on a full-time or part-time basis, for one of the tourism related qualifications or business related qualifications
noted under Full Membership or Associate Membership. Student members will normally become Members automatically, by providing evidence of successful completion of their examinations and in certain circumstances, employment level in industry.
CILM Code of Conduct
Our Membership
Code of Conduct
All members of the Institute are required, as a condition of membership, to adhere to the following Code of Professional Conduct:
Confidentiality
A member will treat client information as confidential and will neither take personal advantage of privileged information gathered during an assignment, nor enable others to do so.
Unrealistic Expectations
A member will refrain from encouraging unrealistic expectations or promising clients that benefits are certain from specific management consulting and advisory services. A member will ensure that before accepting any engagement, a mutual understanding of the objectives, scope, work-plan, and fee arrangements has been established with the client. A member will advise the client of any significant reservations the member may
have about the client’s expectation of benefits from an engagement.
Commissions / Financial Interests
A member will neither accept commissions, remuneration nor other benefits from a third party in connection with recommendations to a client without the client's knowledge and consent nor fail to disclose any financial
interest in goods or services which form part of such recommendations.
Assignments
A member will only accept work that the member is qualified to perform and in which the client can be served effectively; a member will not make any misleading claims and will provide references from other clients if requested.
Disclosure and Conflicts of Interest
A member will disclose at the earliest opportunity any special relationships, circumstances or business interests which might influence or impair, or could be seen by the client or others to influence or impair, the member’s judgement or objectivity on a particular assignment.
This requires the prior disclosure of all relevant personal, financial or other business interests that could not be inferred from the description of the services offered. In particular this relates to:
- any financial interest in goods or services recommended or supplied to the client any directorship or controlling interest in any business in competition with the client
any personal relationship with any individual in the client’s employ,.
- any personal investment in the client organization or in its parent or any subsidiary companies any recent or current engagements in sensitive areas of work with directly competitive client
- any work for a third party on the opposite side of a transaction, e.g. bid defence, acquisitions, work for the regulator and the regulated, assessing the products of an existing client
A member will not serve a client under circumstances which are inconsistent with the member’s professional obligations or which in any way might be seen to impair the member’s integrity; wherever a conflict or potential conflict of interest arises, the member will, as the circumstances require, either withdraw from the assignment, remove the source of conflict or disclose and obtain the agreement of the parties concerned to the
performance or continuance of the engagement.
Recruiting
A member will not make offers of employment to or engage any member of the client's staff nor use the services of any such person either independently or via a third party unless they have first obtained the client's written consent.
Standards of Service
A member will carry out the duties, which he or she has undertaken for his/her client diligently, conscientiously and with due regard to his/her client’s interest. A member will maintain a fully professional approach in all dealings with clients, the general public and fellow members.
Personal Conduct
A member shall be a fit and proper person to carry on the profession of management and leadership services and shall at all times be of good reputation and character. Particular matters for concern might include:
- conviction of a criminal offence or committal under bankruptcy proceedings
- censure or disciplining by a court or regulatory authority
- unethical or improper behavior towards employees or the general public
A member shall not willfully give the Institute false, inaccurate, misleading or incomplete information.
Other Managers, Leaders and Administrators
A member will ensure that other Managers, Leaders and Administrators carrying out work on behalf of the member are conversant with and abide by this Code of Professional Conduct. A member will sub-contract work only with the prior agreement of the client and, except where otherwise agreed, will remain responsible for the performance of the work.
Professional Code of Conduct
Professional Code of Conduct
The professional code of conduct outlines the professional standards to be aspired to by all members and also applies to all members irrespective of membership level, and governs the conduct of the individual member, not the
nature of their profession.
Breaches of our Professional Code of Conduct
If you know, or become aware of any breach of this professional code of conduct you should notify us immediately. Any alleged breach of the code will be investigated and may lead to the suspension and/or
cancellation of membership. If you have been convicted of a criminal offence you should provide us with a Standard Disclosure Certificate or similar notice within four weeks of conviction. Not all convictions will be of relevance to us so each case will be considered individually.
Professional integrity
As a member I will:
• adhere to the terms and conditions of membership
• promote and subscribe to the charitable objectives of the Institute
• develop my professional knowledge, understanding and skills on a continuing basis
• seek constructive feedback on my own performance and those I manage
• respect the customs of others with respect of equality, diversity and inclusion
• inspire and challenge other members to develop their professional administrator and / or administrative
management and / or business leadership skills and progress their careers
• be aware of and comply with any relevant legislation and regulations that impact on my profession
• build and maintain relationships with other members.
Membership
In the interests of the Institute I will:
• uphold the reputation and brand image by not taking any action that would bring the organization into disrepute
• encourage others to join who may meet membership entry requirements
• share knowledge and expertise with members and others at relevant networking and/or training events
• add to the body of knowledge and research in professional administration, administrative management and business leadership by participating in relevant activities and research
• act with integrity in professional working relationships with members and others
• safeguard any personal, corporate or other confidential data in any communications
• provide feedback following attendance at any events
• aim to participate in any review and/or consultation on products and services
• aim to participate in any membership surveys or polls
• treat staff with courtesy
• notify staff if contact details and/or personal circumstances change
• notify staff if I am convicted of a criminal offence or upon becoming bankrupt or disqualified as a company owner or director; and assist with any requests made to investigate any possible breaches of the code.
We reserve the right to amend and update the Professional Code of Conduct at any time. Any update to the code will be communicated to members and will be published on our website www.cilm-global.org
Benefits of Membership
Benefits of Membership
Membership of CILM enhances your skills and career opportunities through access to an internationally recognized accreditation, extensive knowledge resources, networking opportunities and professional standards.
Whether embarking on a management career, an experienced manager, leader or administrator or employed by a company, membership will assist you in your working life and career development.
Our range of membership benefits include:
- post-nominal designatory letters
- access to top academic journals
- annual subscription to our Manager magazine
- continuing professional development (CPD)
- discounted arrangements with business and lifestyle suppliers
- discounts on our events and online learning courses
- membership card
- newsletters to keep you up to date on sector developments
- plus many more!
Our members are dedicated to developing their careers as administrative, management and business leadership professionals. They join not only to improve their skills through CPD, but to network with others and showcase their achievements. They discuss on our social networks, read our magazine, newsletters and help shape contemporary issues in the world of administrative management and leadership. We have been inspiring professionals for several decades but in truth, it's our members that keep inspiring us.
As an individual you can benefit by:
- Learning through Professional Development and networking events organized by the Institute;
- Networking and learning in specialist groups, regional and international working groups;
- Working under an internationally recognized Code of Conduct which provides ethical guidance in dealing with clients
A comprehensive benefits package is available to members, both individual and within practices, covering items such as life insurance, car and home insurance, health insurance, screening, office supplies, training and online support, and various publications.
As a Chartered Manager or Administrator you can benefit by:
- Participation in initiatives to influence the direction and perception of business practice worldwide, which CILM can do more effectively than individual practices,
- Projecting Leadership and Management as a vibrant industry playing a key role in the economy, through media publicity and government advocacy;
- Confirmation to clients that your Chartered Title has the internationally recognized accreditation with the
supporting Code of Conduct.
- Profiling your practice as a leading player in the industry in the CILM website
- Use of CILM logo on your letter-head, publicity material and business cards;
- Access to CILM client inquiries as a professional practice
- Enhancing your practice’s attractiveness to top quality managers by:
- Confirmation of chartered manager as an important and rewarding profession;
- Recognition that your practice’s standards are up to best international practice; and
- Provision of streamlined access to the global CILM accreditation.